Here are some tips for downloading, especially if you are experiencing problems:

 

1. Do not use a download manager or accelerator. These do not work with our download servers.

2. Avoid using AOL's proprietary browser. Internet Explorer 7, Firefox, and Safari work fine.

3. Choose to 'SAVE' the file. Do not choose 'RUN' as you should have the full file before you start to install it. Some of our product files are many mbs in size and you should wait for the full download to complete.

4. If you have an incomplete or corrupt download, you will need to redownload. Before you redownload, you should clear your browser's cookies and cache. This removes the previous copy of the incomplete file from your browser's cache. If you don't remove this, your browser will likely just give you that same incomplete file again. If you clear your browser's cache, then you force it to get a new copy from our server.